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Better Than Chocolate: One Thing Consumers Would Love from The Food Industry

We’ve heard from consumers – whether it’s through CFI focus groups, consumer panels or interviews on the street – and they’re frustrated and confused when it comes to their food and how it’s produced.

Not only are they bombarded with confusing labels, but conflicting viewpoints and science, and frequent peer pressure to “eat this – not that.”

What they’d really love are honest answers from credible sources so they can make confident decisions about the food they choose to eat. CFI research shows that what consumers want is authentic transparency.

Most of all they want proof.

“We want to see proof”

During a recent CFI consumer panel when panelists were asked how the food industry can alleviate fears about GMOs, one woman said she doesn’t want food companies simply saying they’re doing something: “We want to see proof” that they’re actually doing it.

She specifically mentioned videos that show how food is produced or that give the other side of trending anti-food industry documentaries or videos. Food Evolution is an excellent example. Described by its producers as “not pro-GMO but simply pro-science,” the film shows all sides of the story of genetic modification.

A similar sentiment was echoed in the CFI Street Talk series when consumers were asked how food companies can be more transparent.

“I’ve seen programs where you can actually see where your food and produce go,” said one woman. “Like when the chicken egg hatches and it shows up on your dinner plate. I think those programs are as transparent as you can get.”

Hunts has produced videos that highlight farmers and employees and show how tomatoes get into the cans that end up on grocery store shelves. Campbell Soup Company also has a series about how their food is made.

“A really popular fast-food chain has shifted toward more of an open-look policy where they do videos of their daily operations,” said one interviewee in the CFI Street Talk Series. “They actually take video cameras into their factories and do a tour. As a result, people get a glimpe into what’s really going on behind the scenes.”

McDonald’s does just that in its Our Food, Your Questions videos. You can learn how Chicken McNuggets are made, if “McDonald’s beef is real.”

Practices in Action

It makes sense when you consider CFI’s transparency research. We measured transparency when it comes to:

  • Policies: “What I’m supposed to do.”
  • Practices “What I actually do.”
  • Performance “What I did in the past.”
  • Verification “What someone else proves I did.”

What matters most to consumers? Practices. Why? Because demonstrating what you actually do is an illustration of your values in action. And we know from the CFI trust model that shared values drive trust.

Now What?

How are you showing consumers what you do and why?

Consider sharing video tours online that include interviews to put a face on the industry. Invite a friendly reporter to your facility or farm for a behind-the-scenes story, post the video to your website and share it broadly via social media. If video isn’t an option, pictures with great captions work, too. If there’s an opportunity, open your doors for in-person tours.

There are many options to show what you do and we encourage you to consider enhancing your engagement. In any relationship – actions do speak louder than words.

Connect with me if you’re interested in learning more about our research or our A Clear View of Transparency hands-on workshop where your team can evaluate your existing public-facing materials through the CFI Transparency Index and develop a tailored transparency plan.

Roxi Beck
The Center for Food Integrity